Open to lead and principal design roles · Pune or remote

Complexity goes in.
Clarity comes out.

I’m Vivek, a Lead UX Designer with 11 years in telecom and banking. I take large, complicated systems and make them feel simple for the people who use them every day.

See my work ↓Download résumé

viveksagale31@gmail.com

WORKED WITH

T-Mobile · HSBC · ICICI Bank · Amdocs · Fractal Ink · Moonraft

01 · WORK

Selected work

Four projects across telecom and banking.

T-MOBILE · VIA AMDOCS · 2024–26 · LEAD UX DESIGNER

One workspace for 36 telecom services

Business admins had to know which system owned a service before they could use it. We rebuilt the platform around what they came to do.

35%

faster to get started

70%

fewer sign-ins elsewhere

36 → 1

services in one place

Read case study →

HSBC · 2023–24 · SENIOR UX DESIGNER

Making investment advice feel personal again

Customers spent their branch appointments on paperwork. We moved it into the app before the meeting, so the time could go on their goals.

25 min

saved per appointment

80%

less adviser time on checks

3.92/5

customer rating

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AMDOCS · 2020–21 · USABILITY DESIGN EXPERT

Making a self-service portal easy to use again

Ten months of quick fixes had made a powerful product hard to use. We made it clear and consistent, without pausing releases.

75%

faster phone selection

95%

found the design modern

Read case study →

ICICI BANK · VIA FRACTAL INK · 2018–19 · LEAD UX DESIGNER

Redesigning a bank kiosk that made customers queue twice

Customers queued for the kiosk, then queued again at the counter. We rebuilt it around the six transactions most people came in for. Winner of the CII Design Excellence Award 2019.

40%

increase in kiosk usage

154

customers and staff interviewed

Read case study →

02 · ABOUT

For me, design is about
untangling things.

I’ve spent 11 years designing for telecom and banking. The job is usually the same: find the balance between what the business needs, what the technology can do, and how people really behave.

I work closely with product managers and engineers, and I’ve mentored junior designers along the way. I respect technical limits, but I let people’s needs decide where the design goes.

Outside work, I’m usually training for my next triathlon. Long races and long projects need the same thing: steady pacing.

EXPERIENCE